YOUR CONTRACT IS WITH CAPE TO ADDO SAFARIS

The following Terms shall have the meanings set out below when used in these Booking Conditions:

1. General
(a) These conditions apply to all Holidays. These conditions govern your relationship with Cape to Addo Safaris and set out details of Cape to Addo Safaris obligations in relation to any Holiday which you book or is booked on your behalf. Please read these conditions carefully before making a booking.
(b) Please be aware that these terms include limitations on the liability of Cape to Addo Safaris and its' obligations relating to any Holiday and certain exclusions of Cape to Addo Safariss' responsibility. These conditions do not govern your rights and/or duties in relation to any other person or company whose services may be used on any Holiday.

2. Your Holiday Contract
(a) When a booking is made, the 'cardholders name' on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by South African Law, and the jurisdiction of the South African Courts.
(b) On receipt by Cape to Addo Safaris or the relevant Travel Agent of your completed booking form and deposit(s) we will reserve your Holiday in respect of all persons travelling. It is important to check the details on the invoice when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us or your travel agent immediately.
(c) If you want to cancel or change your booking later you may have to pay amendment or cancellation costs (described below) which may be as much as the whole Holiday cost.
(d) All brochure/website descriptions are made in good faith and every care is taken to ensure their accuracy. However, in view of the detail contained therein and the fact that brochures/websites are necessarily prepared/created some time in advance of distribution and of the Holidays; advertised facilities, amenities, entertainment and schedules may, on occasion, be restricted, curtailed, changed or cancelled. Therefore, changes may be made to the particulars you have seen at any time before the contract with you is made. In these circumstances, we will notify you of such changes prior to confirmation of your booking.

3. Travel Documents
All passport, visa, travel insurance and health certificate requirements are your responsibility and Cape to Addo Safaris accept no responsibility for any delay or expense incurred through any irregularity in your documents. You are advised to consult your Travel Agent for exact details.

4. Your Holiday Price
(a) When you make your booking you must pay a non-refundable deposit of 20% of the total holiday price. The balance of the price of your travel arrangements must be paid at least 4 weeks before your departure date. If you book within 4 weeks of departure you must pay the total price of the Holiday at the time of booking. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall cancel your booking and retain your deposit. All monies you pay to the Travel Agents are held by them on our behalf at all times. If you are paying using your credit/debit card directly through us, we will charge the balance of your holiday 4 weeks before your departure date automatically. If you do not wish for us to do this and wish to cancel your holiday, you must notify us beforehand.
(b) The price of your travel arrangements was calculated using exchange rates quoted on www.xe.com
(c) Cape to Addo Safaris reserve the right to raise or lower its prices at any time before you book the Holiday. Prices may vary in subsequent editions of brochures/websites and you should ensure that you look at the most recent edition. Prices shown during the online booking process may vary from those shown elsewhere on the site. If, at the time of booking your Holiday the price has changed from that you have seen, you will be told the revised price applicable to the Holiday before you commit yourself. When you make a booking on our website you will be shown prices that relate to the holiday being booked. We will make every effort to ensure that these prices are accurate. It is possible that these prices may be incorrect due to a technical fault or circumstances beyond our control. If this happens we will endeavour to contact you as soon as possible to advise you of the correct price. When you receive this information you will have the option to proceed with your booking with the corrected price or cancel at no charge.

5. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or activities, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking or your Travel Agent. You will be asked to pay an administration charge per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

6. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification by mail, email or fax from the 'cardholders name' on the booking or your Travel Agent on your behalf, must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in 6(b).

If We Change or Cancel Your Holiday

(a) It is unlikely that we will have to make any changes to your travel arrangements but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your Travel Agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of equivalent standard from us, if available. If it is necessary to cancel your travel arrangements, except where cancellation is due to non payment by you of your final balance, we will pay to you minimum compensation as set out below.
(b) Less than 30 days prior to departure or no show: 100% cancellation fee. More than 30 days prior to departure: No penalty unless payment was made by credit card, in which case we incur bank charges for receiving and refunding credit card payments, therefore a maximum of 10% bank fee will be deducted off any refund given.

7. Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay or curtail or in any way change your holiday as a result of Force Majeure as detailed previously.

8. Flight Delay
If you have purchased our “airport pickup” service and your flight has been delayed, we will organize alternative transport to allow you to join the main group. This additional service will be charged to you as an extra and any activities you may have missed will not be refunded. If you however have booked a private tour with us which includes an airport pickup, we will wait for your flight to arrive. However if your flight is delayed, and it disrupts organised activities and /or accommodation, any additional costs we incur will be payable by you, and any activities you may have missed will not be refunded.

9. Flights and Other Services
We do not organize flights for our customers and accept no responsibility regarding flights and travel insurance. We have partnerships with leading travel agents who will organize the appropriate arrangements.

10. If You Have A Complaint
If you experience any difficulties please contact our customer service team

11. Our Liability To You
Cape to Addo Safaris, or its employees, servants and agents can/will not be held responsible for any accident, injury, illness, death, loss or delay from any cause whatsoever sustained or suffered by any person during matters related to accommodating, transporting, sightseeing, and activities of any means whilst on our tour.

12. Personal Injury
We do not accept any responsibility if you or anyone in your party suffer death, illness or injury. You join our tours at your own risk. We will however assist you and do our very best to help in anyway possible.

13. Data Protection
Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us in respect of your holiday arrangements, unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.

14. Disabled Clients
Due to the types of activities we will be partaking in, you agree that you are physically fit and capable of performing such activities.

15. Changes Beyond Our Control
Cape to Addo Safaris will do it’s best to keep all activities and tours running on the date said activity / tour is booked for. However if there are any changes beyond our control due to bad weather Cape to Addo Safaris has the right to change the date of the tour / activity at anytime. If the client can not change to another date for whatever reason, they will receive a 90% refund.

16. Transaction Currency
We are a South African merchant and advertise prices in several currencies, ZAR being our base currency. If a customer pays using a non ZAR currency, the amount debited to the cardholder's account will be as close to the advertised price as possible.